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Damage/Claim Type Claims Type Visible Loss or Damage
   Any immediately apparent evidence of loss or damage to the shipment packaging or its contents that occurred during transit is considered visible loss or damage and MUST BE NOTATED ON THE BILL OF LADING and signed by the carrier's agent (driver). Failure to adequately describe in detail the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Concealed Loss or Damage
   Any damage that occurred during transit that is not immediately visible at the time of delivery is considered concealed loss or damage. Due to the nature of express ground shipping and the fragile aspect of many of our products, it is possible for freight carriers to damage the contents of a container without damaging the exterior packaging. Once concealed damage is discovered it is important to contact LTD Online Stores within 48 hours and fill out the form below. After completing the form, please await further instructions on how to proceed with the claim. It is important to save the container and all packaging materials that the damaged merchandise arrived in. You must open all received boxes, inspect products for concealed damage, and fill out the claim form within 3 business days of delivery.
Lost/Missing/Shortage
   If you believe your shipment may have been lost in transit, or discover a shortage of pieces in your shipment upon arrival (missing freight), please fill out the form below in detail. Please include item numbers of missing piece(s), description of missing pieces, or any other pertinent or useful information.
Freight Refused: Yes No
Freight Repairable: Yes No
Was damage notated on delivery receipt?: Yes No
Is packaging in original condition?: Yes No
Did it arrive on pallet?: Yes No
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